Frequently asked questions
Showing all 11 questions.
Account
No, guest checkout is available. Creating an account lets you track orders, save addresses, earn loyalty points and manage returns.
Orders
Go to Track Order in the header, or open My Account → Orders. Once your parcel is dispatched you will receive an AWB number and a live tracking link by email and WhatsApp.
Orders can be cancelled from My Account → Orders any time before they are packed. Once shipped, you can refuse delivery or raise a return after delivery.
Yes, on serviceable pincodes. Enter your pincode on the product or cart page to check COD availability. A handling fee applies.
Payments
UPI, credit and debit cards, net banking, popular wallets, EMI on eligible cards, gift cards and cash on delivery.
Yes. Payments are processed by a PCI-DSS compliant gateway. We never store your full card number or CVV on our servers.
Products
Every product page has a size chart with garment measurements. Compare against a garment you already own for the best fit.
Returns
Most products carry a 7-day return window from delivery. The exact window is shown on each product page.
Refunds reach the original payment method within 5–7 business days of quality check. Wallet refunds are instant.
Shipping
Metro cities receive orders in 2–4 business days and the rest of India in 4–7 business days. Your expected delivery date is shown at checkout.
Shipping is free on prepaid orders above the threshold shown in your cart. Below that, a nominal charge is calculated by weight and delivery zone.
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Our customer care team replies within one business day, and sooner on weekdays.